Return & Refund Policy

At INJORA, we are committed to providing high-quality RC products and reliable customer support. If you have any questions or issues with your order, please review the information below or contact our support team for assistance.

1. Order Cancellation

If you need to cancel your order, please submit a cancellation request through your customer account as soon as possible.

We will make every effort to process cancellation requests before your order is shipped. Once an order has been shipped, it cannot be cancelled and will be handled according to our return policy.

Please note that submitting a cancellation request does not guarantee that the order can be cancelled. Orders that have already entered processing, fulfillment, or shipping procedures may not be able to be stopped.

2. 30-Day Return Policy

INJORA accept return requests within 30 days after delivery for eligible products purchased directly from INJORA.com.

Return Eligibility

To qualify for a return:

The product must be unused and in resalable condition.
The product must include the original packaging, accessories, and all included parts.
The product must not show any signs of installation, modification, damage, or use.

Products that have been installed, assembled, modified, or used are not eligible for a voluntary return. If a used product has a quality issue, it may be reviewed under our warranty policy.

To request a return, please contact us at support@injora.com with:

Order number
Product name or SKU
Reason for the return
Photos if necessary

Please do not send products back before receiving return instructions from INJORA.
Returns sent without authorization may be delayed, refused, or handled according to applicable laws.
After receiving return instructions, approved voluntary returns must be shipped back within 14 days.
Customers should provide tracking information where available.

3. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please contact us as soon as possible after delivery.

Please provide:

Order number
Photos or videos showing the issue
Details about the problem

After reviewing the situation, we will provide an appropriate solution, which may include replacement parts, replacement products, refunds, or other assistance.

4. Product Compatibility

Before purchasing, customers are responsible for confirming that the product is compatible with their vehicle model and setup.

INJORA products are designed for specific RC vehicles and applications. Compatibility depends on factors including vehicle model, version, electronics, installation method, and other modifications.

Returns or warranty claims caused by incorrect model selection, incorrect installation, or incompatibility with modified vehicles may not be considered product defects unless the product information provided on our website was incorrect.

If you are unsure whether a product fits your setup, please contact us before placing your order. Our team will be happy to help confirm compatibility.

5. 120-Day Limited Warranty

INJORA provides a 120-day limited warranty for products with manufacturing defects.

The warranty period starts from the date the product is delivered.

A manufacturing defect refers to a failure caused by defects in materials or workmanship under normal and intended use.

If you believe your product has a quality issue, please contact us and provide the following information:

Order number
Product name or SKU
Clear photos or videos showing the issue
Description of the problem
Details about installation and product setup
Vehicle model and relevant components, such as battery, motor, ESC, receiver, wiring, or other electronics

Providing complete information helps us identify the cause of the issue and provide the fastest solution.

After reviewing the case, INJORA may provide one or more of the following solutions:

Troubleshooting assistance
Replacement parts
Replacement product
Refund or partial refund depending on the situation
Other appropriate solutions

6. Warranty Exclusions

The INJORA 120-day limited warranty does not cover damage or issues caused by the following situations:

Damage caused by incorrect installation, improper operation, or failure to follow product instructions.
Damage caused by incorrect voltage, improper wiring, reversed polarity, or incompatible electronic components.
Damage caused by modifications, repairs, soldering, cutting, disassembly, or other alterations to the product.
Damage caused by crashes, accidents, impacts, abuse, or improper use.
Water or moisture damage unless the product is specifically advertised as waterproof.
Normal wear and tear from regular use.
Cosmetic damage that does not affect product function.
Products purchased from unauthorized sellers.

For RC products, installation methods, vehicle setup, battery selection, and other components may affect product performance. Warranty evaluation may require additional information about the complete setup.

7. Products Outside the Warranty Period

For products outside the 120-day warranty period, we may still provide assistance depending on the situation.

Possible solutions may include:

Troubleshooting support
Replacement parts at a discounted price
Repair suggestions
Other solutions depending on product availability and circumstances

Assistance for products outside the warranty period is provided at our discretion and does not represent an extension of the original warranty period.

8. Return Shipping Costs

For approved returns, customers may be responsible for return shipping costs depending on the reason for the return.

Return shipping responsibility will be determined based on the specific situation:

Customer preference returns: Customers are responsible for return shipping costs.
Confirmed product issues or shipping mistakes: We will review the situation and provide an appropriate solution.

Please do not return products without contacting us first. Unauthorized returns may not be accepted.

9. Refund Process

Once we receive a returned product, it will be inspected to confirm its condition and eligibility for a refund.

The inspection may include checking:

Product condition
Missing accessories or parts
Signs of installation or use
Damage caused during return shipping

After the inspection is completed:

If the return is approved, a refund will be issued to the original payment method.
Refund processing time depends on your payment provider and bank.
Original shipping fees are generally non-refundable unless required by applicable laws.

10. Exchanges

We do not normally provide direct exchanges for preference-based returns.

If you would like a different product, please return the eligible item according to this policy and place a new order.

For defective, damaged, or incorrect products, we will provide the most appropriate solution after reviewing the situation.

11. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

Products that have been installed, assembled, modified, or used.
Products damaged after delivery due to customer handling.
Products without original packaging or missing important accessories.
Products purchased from third-party sellers.

12. Third-Party Purchases

If you purchased INJORA products from Amazon, retailers, distributors, or other third-party sellers, please contact the original seller for return or warranty assistance.

Warranty and return policies may vary depending on the seller and marketplace.

13. EU Right of Withdrawal

Customers located in the European Union may have additional rights under applicable consumer protection laws, including the statutory right of withdrawal.

This statutory right exists separately from our voluntary return policy.

Customers exercising their withdrawal rights may contact us at:

Email: support@injora.com

When requesting a withdrawal, please provide:

Order number
Customer name
Product information
Reason for the request (optional)

Products returned under EU withdrawal rights must be handled according to applicable laws and may be subject to deductions where legally permitted, including reductions caused by handling beyond what is necessary to inspect the product.

14. Contact Us

If you have any questions regarding returns, refunds, cancellations, or warranty requests, please contact our customer service team: