Order FAQs

1. Can I change the parts in my order after placing it?

Yes, as long as your order hasn’t been shipped yet.
Please email us with your order number and the product SKU. We’ll update your order. If there’s a price difference, we’ll either refund you or send you an invoice.

2. Can I add more parts to my existing order to save on shipping?

Yes, you can.
Please email us your order number and the SKU of the additional part you want. We’ll add it to your order and send you an updated invoice.

3. I entered the wrong shipping address. How do I fix it?

No worries!
Please email us as soon as possible. Once the package is picked up by the carrier, we can no longer redirect it, so it's important to contact us quickly.

4. How do I cancel my order before it ships?

To cancel your order, please email us as soon as possible. Once the order has shipped, we won’t be able to cancel it.

5. I can’t find my order / didn’t receive my confirmation email. What should I do?

After placing an order, a confirmation email is usually sent automatically.
If you don't see it, please try the following:

• Check your spam or junk folder.
• Make sure the email address used during checkout is correct.
• Remember: Orders are linked to the email used at checkout. If you used a different email than your account, it may not appear there.

If you still can't find your order, please email us with:

• Your name
• Your shipping address
• The approximate order date

We'll help you locate your order quickly.

6. I purchased from Amazon. Can you help with my order?

Orders placed on Amazon are handled separately from our official website.
To get the fastest support, please contact our Amazon support team based on your order region:

• Amazon US / Canada: please email Vicky at amazon-us@injora.com
• Amazon EU: please email Jelly at amazon-eu@injora.com

They will assist you with your order as soon as possible.